Business Process Management System (BPMS)


16-18 November 2020

09 AM – 11:30 AM

Program 10

Business Process Management System (BPMS) is a process reengineering methodology considering the value chain of the Organization, starting from Customer requirement identification up till the product / service is delivered. It enables organization to model, deploy and manage Mission-critical business processes, which span multiple enterprise application. BPMS is usually used for making processes repeatable and reliable. All the business processes are mapped and critically examined for their effectiveness to achieve the business goals.


Participant will be able to re-engineer the process by studying the business processes with an intention to improve the operational efficiency. It is a systematic way of studying the business processes with an intention to improve the operational efficiency through:

  • Eliminating non-value added (NVA) activities, thereby simplifying the processes
  • Optimizing the resources
  • Eliminating unnecessary work
  • Reducing the cycle time (Turn Around Time- TAT of processes)
  • Improving the efficiency of the operations, thereby benefiting revenue
Target Audience

Target audience: Banking and financial services professional with the following capacities:

  • Team leaders
  • Supervisors
  • Assistant managers
  • Managers
  • Chalk & Talk
  • Group discussion
  • Group exercises
  • Quiz
  • Teach back sessions by participants
  • Use of iGrafx software.
Course outline

Process Introduction:

  • Organization / Business Process Model
  • Activity definition
  • What is a Process?
  • Business Process
  • Types of Business Processes
    • Management processes
    • Operational processes
    • Supporting processes
  • Evaluating effects of disconnects
  • Common issues in business processes
  • Typical Complex organization model
  • Goal of BPMS
  • BPMS process flow


  • Balancing Business & customer needs
  • Pain area identification
  • Problem definition
  • Systems Approach
  • Project Charter

Map & Measure:

  • Project Charter
    • VSM Vocabulary
    • Steps to create VSM
    • Timeline
  • As Is VSM
  • Work balancing graph
  • VSM applications


  • Value Analysis / Time analysis
  • Root Cause analysis
  • Work In progress
  • Process Lead time


  • Kaizen
  • Problem Root cause Solutions (PRS) table
  • Benefit analysis table
  • RPA (Robotic Process Automation)

3 Days – 2.5 Hours a Day / Total of 7.5 Hours

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