Covid-19 Risks Shaping Digital Transformation in Banks


17 December 2020 (Tuesday)

9 AM – 2 PM

Program 9 Digital Transformation

Covid-19 and its impact on the global economy and the way we understand concepts such as the physical world where humans interact person to person, businesses attract clients through interpersonal relationship building, trade and enterprise operate on the basis of P2P engagement, business risk management, national security , all of it is rapidly changing and it is expected that we will emerge into a completely transformed business environment once the pandemic runs its course. Technology it is clearly expected will take centre stage and already technology leaders in every business have taken significant steps to ensure that the global economic recovery is fast and effective with the main support pillar of digital channels. The digitally networked future economy will be a central player in a reconfigured supply chains, remote workforce productivity, and continuity of business and wealth creation. This course will attempt to clarify how the changing landscape is nowhere more significant than in the world of banking and finance so important to a fundamentally interconnected global economy. This course attempts to analyze and inform participants about the importance of speed in jumpstarting the collapsed world economy and ensuring scalability as well as stabilize business operations for future disruptions and assure readiness and resilience against such crises.


Upon the completion of this course, the participants will be able to understand:

  • The importance of jumpstarting the global economy
  • Quickly stabilize business operations through digital reinforcement and assure scalability, structural soundness of the system and readiness and resilience against future disruptions
  • Establish the banking system’s position to thrive and meet the next “new normal” through technology investments.
Target Audience

While this programme is mainly designed for data users such as

  • Technology Managers
  • Credit managers
  • Investment Managers
  • MLROs
  • Compliance Managers
  • Regulators

It may be very useful as well for Line of Business Managers and Internal Auditor as they will get a good handle of how the regulatory landscape that they are committed to is rapidly changing.

The structure of the course has been designed to analyze specific and general implications of digital enhancements for banking and other financial firms. We consider the actions banks and technology leaders should consider as we recover from the global pandemic in terms of support and enhancement of workforce experience in a digital world where the office space is more and more outside of corporate buildings and real estate and more and more a “home office”, to establish secure technology for supporting the new work environment, establishing monitoring and command centers for supervision and control of remote work spaces, and production of a “playbook” or “sand box” for the next disruption.
Course outline

Module 1:

Realizing the importance of digital transformation within the banking industry


Module 2:

Establishing trust within the digital world of banking,


Module 3:

How new technologies will shape the banking industry in the next five years. Introducing Cloud and Software as a Service (SaaS), Introducing AI in the world of banking, and how banks will overhaul their business models to create and operate almost wholly within digital ecosystems.


Module 4:

Risk and Compliance metrics reshaped by COVID -19 and the role of technology in combating financial crime and managing risks. Widespread revamping of customer experience in a digital world of banking will be an entirely new chapter in building market opportunities.


Module 5:

Customer service or customer engagement? Are they really the same or does technology make it a finer distinction?

Quantum computing: Video to explain quantum computing for Banking being developed at MIT (USA)


Class exercise and discussion:


1 Days – 5 Hours

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