• 2.2.1 Consumer / investor protection


    desc_img

    Description of role

    Responsible for seeking complaints in a manner that is fair and transparent to both parties. Provide a venue for mediation and settling disputes between businesses providing financial services and their customers.     

    desc_img

    Core technical skills

    • Understanding of conduct of business principles concepts of fair treatment, avoidance of mis-selling and client asset / money standards
    • Ability to advocate transparency and fairness, serve as a source of information and support and acts as a conduit between conflicting parties
    • Understanding of investor behaviours and risks
    • Knowledge of measures to protect and safeguard customers and investors
    • Knowledge of complaints handling process and management
    • Ability to understand and detect market misconduct
    • Understanding of the regulations and framework within which various financial services operate
    desc_img

    Qualification and/ or certification

    • QFSQF Level 3
    • Relevant experience