• 2.4.1 Consumer / investor protection


    desc_img

    Description of role

    Responsible for seeking complaints in a manner that is fair and transparent to both parties. Provide a venue for mediation and settling disputes between businesses providing financial services and their customers.

    desc_img

    Core technical skills

    • Ability to advocate transparency and fairness, serve as a source of information and support and acts as a conduit between conflicting parties
    • Knowledge of insurance products
    • Understanding of investor behaviours and risks
    • Understanding of the concept of mis-selling
    • Measures to protect and safeguard customers and investors
    • Knowledge of complaint handling process and management
    • Ability to understand and detect market misconduct
    desc_img

    Qualification and/ or certification

    • QFSQF Level 3
    • Master degree desirable
    • Relevant experience