Cluster 2 – Delivering results

1.1-Planning and organising

Think ahead, priorities tasks, manage timelines, identify risk and develop structure and approach to deliver quality work on time

Competence

• LEARNING

  • Planning and prioritising the individual’s amount of work to meet deadlines
  • Informs manager or colleagues regarding difficulties to deliver in advance
  • Persists and monitors work schedule from end to end till completion
  • Checks for consistency to ensure high standard
  • Effectively priorities work in hand

• EXECUTING

  • Prioritises work as per project plan
  • Prepare contingency plan to deal with bottlenecks - change in priorities, deadlines and milestones
  • Ensuring the delivered team’s work is in good standard
  • Negotiates and ensures achievable timelines for work delivery

• MONITORING

  • Monitoring of allocation of resources and anticipating changes that shall impact work delivery
  • Timely evaluation to measure project benefits
  • Timely informing and receiving approvals from necessary stakeholders in project delivery
  • Ensuring high standard deliverables
  • Transforms business vision into action plans and deliverables

• DIRECTING

  • Accountable for monitoring delivery
  • Ensuring availability of techniques and tools for the effective management
  • Realigns when necessary and respond to changing internal & external requirements
  • Improves efficiency of self and team members as per performance feedback

DEFICIENCY

• LEARNING

  • Fails to prioritise tasks based on importance, pre-planning, and misses deadlines

• EXECUTING

  • Initiating work without ensuring or consulting relevant stakeholder or sponsor
  • Misses deadlines due to inflexibility by maintaining original timelines regardless of changing circumstances

• MONITORING

  • Considering changes to project plan that impact project delivery standards
  • Setting of vague and unclear task / project objectives which are not measurable in nature

• DIRECTING

  • Not taking accountability for the delivery of work

1.2- Problem solving

Ability to provide creative, workable and timely by analysing and interpreting situations from a range of perspectives and innovating new ideas and ways to work together.

Competence

• LEARNING

  • Systematic analysis of work issues and seeking information or guidance when necessary
  • Gains and provides solutions to solve immediate work related issues
  • Creates improvement to personal work processes
  • Participate in new initiatives and attain different ways of doing things
  • Understands and learns from previous occurrences and experiences

• EXECUTING

  • Slices and dices information to attain in-depth understanding of problem in hand
  • Provides solutions / options for problem solving
  • Encourages creative problem solving by looking into other’s views and ideas

• MONITORING

  • Paves way forward by clarifying and providing solutions to reach a more comprehensive understanding
  • Actively challenges the status quo and look for good / best practices
  • Address complex issues by seeking appropriate solutions from vast diverse perspectives

• DIRECTING

  • Pursues various perspectives to understand the scope and extent of the issue
  • Develops strategies and implement solutions to solve problems and concerns• Develops strategies and implement solutions to solve problems and concerns
  • Finds opportunities within ambiguous or difficult situations

DEFICIENCY

• LEARNING

  • Inflexible to new ways of problem solving
  • Misses out the larger picture

• EXECUTING

  • Developing ineffective or narrow approach in solving complex problems
  • Develops impractical solutions that are difficult to implement

• MONITORING

  • Cannot handle resistance and gives up too easily

• DIRECTING

  • Sans creativity and not able to involve others in resolving issues
  • Unable to anticipate future issues

1.3-Conducting research

Gathering information, opinion and data from various sources that can be used for drawing conclusions.

Competence

• LEARNING

  • Data gathering of relevant information by using variety of methods
  • Inspects data accuracy before using it

• EXECUTING

  • Seeks new sources of information research and address gaps in knowledge / data
  • Able to differentiate the quality of data provided by unique sources and select those with the highest level of quality

• MONITORING

  • Develops internal and external networks to gain information and sources for research and policy development
  • Identifying and implementing process to ensure high quality data is being used for research

• DIRECTING

  • Accepts accountability for the quality of data researched
  • Assess the feasibility and cost effectiveness of research proposals

DEFICIENCY

• LEARNING

  • Dependent on limited sources or poor quality data

• EXECUTING

  • Inability to identify meaningful new insights and only can recognise obvious patterns and links in data

• MONITORING

  • Develops, copies or accepts scholarly or academic research with little or no practical application

• DIRECTING

  • Inefficient research effort and fails to identify the source, quality and depth of research

1.4-Performing analysis

Analysing of information, opinion and data collected from various sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.

Competence

• LEARNING

  • Evaluates trends in data and identifies connections to develop significant results
  • Develops summary of the research outcomes and goals in a systematic way

• EXECUTING

  • Analyses and integrates different perspectives to find new insights
  • Developing of meaningful reports by translating research outcomes

• MONITORING

  • Inspire team members to analyse the available data against various scenarios, using multiple perspectives
  • Retention of the bigger picture at all times by ensuring the research recommendations are appropriate and practical

• DIRECTING

  • Encourages new and innovative insights for analysis

DEFICIENCY

• LEARNING

  • Loses focus of analysis and start to bog down on detail

• EXECUTING

  • Wasting of time by focusing on irrelevant information rather than true requirement of the research

• MONITORING

  • Slows the process of making a decision until a forced event occurs
  • Uses data selectively to achieve own goals

• DIRECTING

  • Making decisions while ignoring information data available