Cluster 3 – Operational context

1.1-Using resources responsibly

Taking personal responsibility in the use and managing of resources effectively, efficiently and sustainably

Competence

• LEARNING

  • Demonstrates the ability to work independently using the individuals time and that of others effectively
  • Acts responsibly and use resources efficiently to reduce wastage and increase recycling methods
  • Understand budgets and how it applies in own work environment

• EXECUTING

  • Looking for opportunities for better efficiency and sustainability
  • Implementing methods to reduce team impact on wastage and increase recycling resources
  • Monitoring of budget at all times

• MONITORING

  • Distributes financial and people resources efficiently to maximise output
  • Inspire the team members in adopting good practices on efficient use of resources
  • Observing efficiency and monitoring performance of the team, and ensuring delivery of work within budget

• DIRECTING

  • Explores various options to raise capital and generating income
  • Sets clear targets and budgets, recognise current costs and challenging the teams to be more efficient
  • Recognises and leads initiatives to deliver efficiencies across the organisation

DEFICIENCY

• LEARNING

  • Unnecessary and carless wastage of resources
  • Duplication of work, effort or resources

• EXECUTING

  • Exceeds budget
  • Facilitating wastage of resources without intervening

• MONITORING

  • Neglects the most efficient route to securing resources, instead takes the quickest
  • Unaware of slippage in budget expenditure

• DIRECTING

  • Inefficiency in savings
  • Ignorance or not able to identify opportunities to generate income

1.2- Responding to pressure

Being adaptive and flexible in sustaining performance in times of situation change, workload increase, change in priorities or rise of tension

Competence

• LEARNING

  • Works diligently under pressure and stays calm in a high demanding situation
  • Adapts to changing circumstances
  • Requests help when not being able to handle tasks in hand
  • Work life balance

• EXECUTING

  • Creating resilience in the face of pressure and maintaining focus on key priorities and deliverables
  • Anticipates and adapts flexibly to changing requirements
  • Engages team and self in change initiatives
  • Succeed in the team’s well-being by supporting them in managing pressure and change

• MONITORING

  • Adaptable to changing priorities and uncertain times and clarifies direction
  • Tries to minimise pressure of change, decreases the impact for the team
  • Identifies opportunity in change to improve ways of working
  • Motivates self and team during times of change
  • Ensures smooth implementation by taking ownership for communicating the change initiatives

• DIRECTING

  • Demonstrate positively while under pressure
  • Enrich a culture of continuous improvement
  • Ensures effective communication of change initiatives and sets the direction for organisational development

DEFICIENCY

• LEARNING

  • Resistant to change
  • Creating an intolerable working environment due to pressure that shall adversely affect self, work and others

• EXECUTING

  • Cannot handle pressure and loses focus when priorities change

• MONITORING

  • Inefficiency in promoting change positively
  • Not able to work under pressure and provides unnecessary pressure on the team

• DIRECTING

  • Unsuccessful in seeking timely stakeholders’ views while initiating change
  • Unable to lead organisational change

1.3- Working in a changing environment

Understanding organisational dynamics, culture and change across and beyond to be able to navigate carefully and sensitively.

Competence

• LEARNING

  • Being responsible and structured

• EXECUTING

  • Behaves ethically and challenges team members unethical behaviour
  • Awareness to changing needs and anticipating resulting changes to work agendas

• MONITORING

  • Assisting the team in understanding the complex environment in which it they operate

• DIRECTING

  • Inspiring confidence and responding appropriately to work pressure
  • Setting high standards in upholding integrity and ethical behaviour

DEFICIENCY

• LEARNING

  • Resistant to change
  • Behaves unethically

• EXECUTING

  • Ignorance to changing requirements

• MONITORING

  • Not able to help others understand the complications of the working environment

• DIRECTING

  • Setting unachievable high standards and promoting unethical behaviour