Qatat Finance and Business Academic


Course Overview:

The best salespeople act as trusted advisors to their customers. They are customer centric. They know how to guide them throughout the customer journey. In this program, participants will learn how to create value through the insights and solutions they bring to the discussion. They will learn how to influence the customer’s decision process, while ensuring they provide value to them.

Course objectives:

  • Learn how to create personalized and distinguished experiences for your customers
  • Focus on techniques to exceed customer expectations
  • Proactively provide “Wow” moments for the client
  • Continuously think of ways on how to grow the business through the lens of the customer

Course Structure:

The course will be delivered by an industry-experienced trainer who is well-versed in both theory and industry best practices

Delivery Method:

Face to face in QFBA Tower.

Target Audience:

Front office staff.

Course Contents:

  • Organization's value proposition
  • Customer service values
  • Adopting a customer service attitude
  • Reviewing CX index and strategic objectives
  • Delivering on the customer promise
  • Improving customer engagement
  • Creating a positive customer experience
  • Integrating sales and customer service for value and experience
  • Enhancing customer-centricity
  • Managing customer conflicts
  • Building a competitive advantage
  • Personalizing customer service approach
  • From service to customer excellence
  • Applying principles for professionalism and customer relationships
  • Maintaining consistency for customer
  • loyalty
  • Influencing and leveraging best practices
  • Turning challenges into opportunities
  • Synthesizing the components
  • Action planning and commitments

Trainer Profile: Ahmed A.

Ahmed is a certified trainer by HRD Academy-UK with experience in training small and large groups across diverse industries. He has proven success in leveraging educational theories and methodologies to design, develop, and deliver successful training programs and integrate instructional technology to provide onsite and virtual training. Ahmed adepts at organizing and facilitating management and team-building training programs and activities.

Having shouldered responsibilities from front line sales to business management, he brings a wealth of corporate experience which reinforces his skills to impact and connect with the audiences.

Based on his acquired knowledge, Ahmed has decided to follow a life-long passion by kickstarting a personal and professional journey offering public and corporate business training to Corporation and government institutions.

Registration for (Customer Service Excellence) course is currently full. For registering in our next programs kindly register your interest by filling and submitting the Enquiry Form. We will reach back once we are open for registrations.