Course Information
This intensive 5-day workshop is designed to equip participants with fundamental skills crucial for success in the modern workplace. Each day focuses on a specific skill set essential for professional growth and productivity: Emotional Intelligence, Communication Skills, Negotiation & Conflict Resolution, and Time Management.
Course objectives
- Enhance verbal and non-verbal communication proficiency to convey messages clearly and succinctly.
- Strengthen active listening skills for better understanding and engagement in workplace interactions.
- Understand negotiation styles and tactics to facilitate successful agreements and collaborations.
- Develop strategies for managing conflicts constructively and fostering resolutions beneficial for all parties involved.
- Learn foundational principles of time management for increased productivity and goal achievement.
- Develop skills in prioritization, task organization, and efficient utilization of time resources.
- Learn foundational principles of time management for increased productivity and goal achievement.
- Develop skills in prioritization, task organization, and efficient utilization of time resources.
Target Audience
Fresh hires and graduates.
Delivery Method
Face to Face Delivery
Course Structure
The workshop culminates with a comprehensive review of key takeaways from each day, empowering participants to apply newly acquired skills immediately. Participants are encouraged to develop action plans tailored to their professional roles to implement and integrate these essential workplace skills effectively.
The below summary highlights the structured approach of the 5-day workshop, which aims to empower participants with actionable skills, fostering a more productive, harmonious, and efficient work environment.
Course Outline
Day 1: Emotional Intelligence
Overview: Participants delve into understanding Emotional Intelligence (EI) and its significance in fostering effective relationships and personal growth within professional settings.
Key Highlights:
- Exploring the components of EI: self-awareness, self-regulation, empathy, and social skills
- Practical exercises and discussions aimed at enhancing emotional awareness and regulation
- Recognizing the impact of EI on personal and professional interactions
Day 2: Emotional Intelligence Continued
Continuation: Building upon the previous day's insights, this session delves deeper into the application of Emotional Intelligence in various workplace scenarios.
Key Highlights:
- Developing empathy and improving social skills for better collaboration and teamwork
- Case studies and role-playing exercises to apply EI in real-world situations
- Strategies for managing emotions and conflicts effectively
Day 3: Communication Skills
Overview: Participants explore the foundational aspects of effective communication and active listening, crucial for successful workplace interactions.
Key Highlights:
- Understanding verbal and non-verbal communication cues
- Practical techniques to improve active listening skills
- Constructive approaches to expressing ideas and resolving conflicts through communication
Day 4: Negotiation and Conflict Resolution
Overview: Focuses on the art of negotiation and techniques to resolve conflicts professionally and constructively within a workplace environment.
Key Highlights:
- Understanding different negotiation styles and tactics
- Strategies for successful negotiation and reaching mutually beneficial agreements
- Practical exercises simulating negotiation scenarios and conflict resolution techniques
Day 5: Time Management
Overview: Participants learn essential time management principles and practical tools to enhance productivity and goal achievement.
Key Highlights:
- Setting priorities, managing tasks, and organizing workflow effectively
- Techniques for efficient time-blocking, scheduling, and prioritization
- Creating personalized action plans for improved time management
