Course Information:
This intensive 5-day workshop is designed to equip participants with fundamental skills crucial for success in the modern workplace. Each day focuses on a specific skill set essential for professional growth and productivity: Emotional Intelligence, Professionalism & Career Protocol.
Decades of research highlight emotional intelligence as a critical ingredient that distinguishes high performers from “everyone else,” emotional intelligence is equally critical for team performance.
Emotional intelligence in business, or the ability to understand your emotions and others, is crucial regardless of what industry your business is in. By honing your emotional intelligence skills, you can gain an edge over others (and possibly boost your income and job satisfaction) by successfully working with difficult people and resolving complex problems.
Work that has traditionally been accomplished by individual contributors now demands a collective centerpiece (i.e. a team) to pull those pieces together.
Our current work environment requires us to understand business and workplace protocol, official courtesies, and business etiquette. It also requires us to consider cultural differences, customs, and traditions. We must consider that a lack of awareness of career protocol and social and work etiquette will influence professional relationships, as some actions may be interpreted as a form of abuse or lack of respect. This unique and interactive/dynamic program will ensure that once participants successfully complete the program, they will have the necessary knowledge of the necessary protocols associated with the workplace that will enable them to excel in all professional relationships.
Course Objectives:
Emotional Intelligence
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Main Outcome
- Understand and apply the benefits of Emotional Intelligence at the workplace
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Learning Objectives:
- Increasing self-awareness
- Identifying and overcoming emotions in the thinking process
- Identifying strategies to manage self and emotions
- Adapting and managing self per the environment
- Respecting the needs and emotions of others
- Developing productive and effective relationships with others
Professionalism & Career Protocol
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Main Outcome
- Understand business etiquette and career protocol
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Learning Objectives:
- Maintain and develop professional relationships with colleagues and supervisors/managers
- Understand and interpret body language in the workplace
- Know how to professionally present self at the workplace
- Apply professional business ethics in the workplace
Target Audience:
Fresh hires and graduates.
Delivery Method:
In-Person Classes
Course Structure:
The workshop culminates with a comprehensive review of key takeaways from each day, empowering participants to apply newly acquired skills immediately. Participants are encouraged to develop action plans tailored to their professional roles to implement and integrate these essential workplace skills effectively.
The below summary highlights the structured approach of the 5-day workshop, which aims to empower participants with actionable skills, fostering a more productive, harmonious, and efficient work environment.
Course Outline:
Day 1 to 3: Emotional Intelligence
Module One: Introduction to Emotional Intelligence
- Definition of Emotional Intelligence
- Importance of Emotional intelligence
Module Two: The Four Emotional Intelligence Competencies
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
- Empathy
Module Three: Self Awareness Strategies
- Proper Self-Assessment
- (Communication Styles, Decision Making Style, Personality Type)
- Observing and Monitoring Emotions
- Being aware of Physical Signs of the Emotions
- Knowing the Stress Trigger Buttons
- Energy, Reaction & Performance
- The Role of Self Reflection
- Seeking Feedback
Module Four: Self-Management Strategies
- The Power of Self Talk
- Taking Initiatives
- Self-Motivation
- Being Accountable
- Fostering Creative Abilities
- Time Management & Performance
Module Five: Social Awareness
- Watching Body Language
- Practice the Art of Listening
- Understand the Rule of Culture Games
- Stepping in Other’s Shoes
- Understanding Others Motives, Triggers, and Values
Module Six: Relationship Management Strategies
- Enhancing Your Natural Communication Style
- Take Feedback Well
- Building Trust
- Handling conflicts at the workplace
- Negotiating towards a win-win situation
- Acknowledging Other’s Feelings
- The Art of Giving Complements
- Nurturing Relationships
Day 4 & 5: Professionalism & Career Protocol
Module One: Basic Principles in Business Etiquette
- Dress Code – Formal and Non-Formal
- Appearance and Positive Behavior
- Privacy and Security
- Business Reporting and Updates
- Time management and managing multiple tasks
- Absenteeism, Leave, and Late Attendance
- Leaving the Office
- Listening and Follow up
- Smoking in the Workplace
- Breaks and Snacks
- Social Responsibilities
- Events and Social Celebrations
Module Two: Understanding ours and others’ Values
- Understanding Personal Values
- Understanding Organizational Values
- Improving Personal Qualities
Module Three: Protocol in the Workplace
- Understanding International Cultures
- Understanding Local Cultures
- International Protocol
- Traditions
- Organization Policies
- Hand Shaking and Personal Space
- Positive/Negative Body Language
- Unprofessional Practices
Module Four: Business Protocol
- Introducing Self | Personal Image
- Introducing Others | Introducing the Organization
- Dealing with Internal and External Customers
- Dealing with Difficult People
- Allowed Topics in the Workplace
Module Five: Work Ethics
- Moral Principles
- How are Moral Principles developed?
- Ethics in the Workplace
- Difference in Work Ethics
