• 2.1.7 Branch management


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    Description of role

    Responsible for branch and customer handling, ensuring customer satisfaction, delivering branch targets and achieving the desired key performance indicators (KPI’s).

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    Core skills

    • Knowledge of managing branch network
    • Knowledge of ATM machines, cash vaults, handling cash and handling a cash drawer
    • Knowledge of banking operation process to coordinate with various departments to get the tasks executed
    • Ability to understand, handle and provide efficient customer service
    • Ability to identify and report risks
    • Understand safety measures, security and prevention methods against frauds, thefts etc.
    • Knowledge of AML / CTF requirements
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    Qualification and/ or certification

    • QFSQF Level 2

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    Industry knowledge

    • Knowledge of banking products, services and branch operations
    • Understand local market trends

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    Regulatory compliance of role

    • Knowledge of banking regulatory framework
    • Regulations concerning branches, operations, ATM, security, customer services etc.