• 2.1.2 Teller


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    Description of role

    Responsible for processing a wide array of cash and account transactions at the bank branch.

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    Core skills

    • Knowledge of teller process, account opening, account transfer, and account handling
    • Understanding of the process of receiving payments on loan accounts
    • Ability to manage cash balances in tills and the vaults
    • Knowledge of risks relevant to teller activities
    • Knowledge of cash, currency and cheque handling
    • Understanding of fraudulent and forged notes, cheques and bills handling
    • Understanding of remittance handling and processing
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    Qualification and/ or certification

    • QFSQF Level 1

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    Industry knowledge

    • Knowledge of banking products and services
    • Understand local market trends

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    Regulatory compliance of role

    • Knowledge of banking regulatory framework
    • Knowledge of relevant laws and regulations governing AML / KYC and cash & cheque handling