• 2.1.8 E-channels and direct banking


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    Description of role

    Responsible for managing alternate banking channels like (Internet / ATM / Phone / Mobile).

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    Core skills

    • Ability to manage alternate Islamic channels like internet, ATM, phone and mobile
    • Ability to handle and provide effective customer service
    • Ability to manage relationship with vendors
    • Awareness of customer confidentiality standards
    • Awareness of safety and security standards
    • Ability to identify and deal with technological risks arising from electronic and mobile banking
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    Qualification and/ or certification

    • QFSQF Level 2
    • Relevant experience

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    Industry knowledge

    • Knowledge of operations relevant to the direct banking channels
    • Understand local market trends

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    Regulatory compliance of role

    • Knowledge of banking regulatory framework
    • Regulations relevant to controls, security and fraud prevention