• 2.4.1 Forex sales – customers


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    Description of role

    Responsible for selling forex products to customers and enhance the share of business by providing customised solutions to corporates to hedge forex exposures.    

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    Core skills

    • Knowledge of customer service related operations and communication skills
    • Ability to understand and interpret various customer requests pertaining to managing their Foreign Currency Exposure
    • Ability to respond to client requests by communicating with interbank desk in delivering basic banking services to Customers
    • Understand customer due diligence process
    • Understand customer service related policy and procedures
    • Ability to handle customer complaints effectively
    • Awareness of customer confidentiality standards
    • Awareness of customer fair treatment and business conduct requirements
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    Qualification and/ or certification

    • QFSQF Level 3
    • Relevant experience

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    Industry knowledge

    • Knowledge of Foreign Exchange Markets

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    Regulatory compliance of role

    • Knowledge of banking regulatory framework
    • AML laws and regulations
    • ACI Model Code