• 2.2.2 General insurance


    desc_img

    Description of role

    Responsible for general insurance claims handling, including claims assessment, investigation and management of customers and intermediaries

    desc_img

    Core skills

    • Ability to identify key investigation techniques and documentation requirements when assessing a claim.
    • Ability to understand the considerations and perform analysis and investigation of general insurance claims across classes of business.
    • Knowledge of general insurance products and the claims process.
    • Ability to identify external factors that affect claims frequency and severity.
    • Ability to identify fraud indicators and know how to manage potentially fraudulent claims
    desc_img

    Qualification and/ or certification

    • QFSQF Level 3
    • Relevant experience

    desc_img

    Industry knowledge

    • Knowledge of the insurance market, industry trends and developments.
    • Knowledge of key insurance principles and terms

    desc_img

    Regulatory compliance of role

    • Knowledge of insurance regulatory framework
    • Knowledge of laws and regulations impacting underwriting